Build a Bridge to Your Customers – and 23% More Sales!

A recent article by the Gallup Organization focused on turning customers into “fully engaged – true believers” through repeated, high quality contact. Here are some excerpts from their article. “Not all types of contact perform equally well as tools for relationship building. As The Gallup Organization found in a recent survey of several thousand customers […]

How to Modernize Your Support Renewal Business

Many channel resellers still utilize a manual and linear process to manage their support services and renewal business. At the outset, they get a quote, convert it into a proposal, send it to their customer, wait for a confirmation, and then book it to their accounting system. Ongoing, they “track” the status of the contract/warranty […]